Refund policy

At LunaVitra, we want you to feel confident trying LunaVitra Focus. If you're a first-time customer and the product isn't the right fit, we offer a simple first-order satisfaction guarantee.

First-Time Customer Satisfaction Guarantee

First-time customers may request a refund for one opened bottle of LunaVitra Focus within 30 days of delivery.

If your order included multiple bottles, only one opened bottle per customer is eligible for a refund. Any additional bottles must be unopened and in their original packaging to qualify for a return.

Standard Return Policy

All return and refund requests must be initiated within 30 days of delivery.

For returns that do not qualify under the First-Time Customer Satisfaction Guarantee, products must be unopened, in their original packaging, and accompanied by proof of purchase.

How to Start a Return

To request a return, please email info@lunavitra.com.

All returns must be approved before they are shipped. Once your return is approved, we'll provide instructions on where to send your package. Returns sent without prior authorization cannot be accepted.

Customers are responsible for return shipping costs.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us immediately at info@lunavitra.com so we can make it right.

Non-Returnable Items

The following items are not eligible for return:

  • Opened products (except under the First-Time Customer Satisfaction Guarantee above)

  • Gift cards

  • Sale items

If you have questions about whether your order qualifies for a return, please contact us before sending your item.

Exchanges

We do not offer direct exchanges. If you need a replacement item, the fastest option is to return the original item (if eligible) and place a new order.

Refund Processing

Once your return has been received and reviewed, we'll notify you whether your refund has been approved.

If approved, refunds are typically processed to your original payment method within 5–7 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If you have any questions about your refund, please contact info@lunavitra.com.